Cancellation Policy
Live Onsite Courses:
A total refund request can be made in writing two weeks before the live event. Full refunds will not be granted after that date. Refunds (less a $50 processing fee) will be issued within 30 days of the request. No refunds will be granted without written cancellation. Email us at info@1-2-3reset.com
Online Courses:
Defined as Distance Learning – Interactive, Distance Learning – Independent Self-Study with specific dates offered, and Blended/Hybrid courses that include Interactive and Independent Self-Study components.
All cancellations must be in writing and received one week before the online courses. Refunds will not be granted after that date. Eligible refunds will be issued (less a $50 processing fee) following within 30 days. No refunds will be granted without written cancellation.
If 1-2-3 RESET™ needs to cancel a course, the participant is entitled to either a full refund or credit equal to their payment that may be applied to the new course date (if applicable). In the event of a cancellation, 1-2-3 RESET™ will notify participants via email.
Special Accommodations
In compliance with the Americans with Disabilities Act, 1-2-3 RESET™ will make every effort to honor requests for reasonable accommodations. If special accommodations are required, please contact us at info@1-2-3reset.com
Completion Policy
If 1-2-3 RESET™ needs to cancel a course, the participant is entitled to a full refund or credit equal to their payment. In the event of a cancellation, 1-2-3 RESET will notify participants via email.
Live Courses:
Notice to participants: In order to qualify for AOTA CEUs, you must attend at least 3 hours of the course (for partial credit), meet at least 2 of the objectives for the course, and sign in and out on the sheets provided documenting your attendance at the course. A self-evaluation will determine if participants have met the course objectives.
Online Courses:
To qualify for AOTA CEUs, you must complete the course in its entirety. For Distance Learning – Interactive courses, a self-evaluation will be used for participants to determine if they have met the objectives of the course. For Distance Learning – Independent Self-Study, the completion of a post-course quiz with a passing score of 80% is required. For Blended/Hybrid courses, a self-evaluation for the Interactive portion is needed, and the completion of a post-course quiz with a passing score of 80% is required.
Course Handouts
Course handouts for all live onsite and online courses will be emailed to attendees before the event.